HOW DO I MAKE AN ACCOUNT:
When you make your first booking we will create a UBAN account for you. Alternatively, if you sign up using Facebook, this will also create an account. Ready to make a booking? Download the app or book on the Web.
If you are not happy, neither are we. :( We aim for our service to surpass every standard, and if you are in any way dissatisfied, we are going to make it right. If your booking didn’t live up to our promise, we will send another professional to set everything straight
Alternatively, we will refund your account with credits in the amount of your booking or, at your request, directly to your card. Please note that claims regarding services need to be filled within 24H of the booking in question.
Skip, reschedule or cancel a day in advance for free. The UBAN platform is made to be flexible, but we have some rules. First, it’s important to know that you can skip, reschedule or cancel any booking for free with at least 24H notice.
That said, skipping, rescheduling or cancelling a booking with short notice can cause the Cleaner to lose valuable work. If you make a change to a booking within 24H of the start time, you will be charged the full amount of said booking. These charges are usually paid to the cleaner. Changes made with more than 24hours until the start time are free of charge.
We know that none of this works without putting trust, safety and security at the forefront of every decision we make. The Workers that are using our platform are insured so that if anything goes wrong, your property is protected.
It's simple - cleaning costs start from £11.50 per hour, including your cleaner's charge and our charges. It's fully flexible, so you can pick as many hours as you need as regularly as you like. You can also use our cleaning estimate, based on the number of bedrooms and bathrooms that you have. You can also add extra time for things like laundry and ironing on a regular basis, or for a more occasional oven clean, fridge clean or indoor window clean.
Please note: we currently offer a minimum visit time of 3 hours, to ensure your professional ’s travel costs are covered.
We know how important it is to have a clean home, and that's why finding top quality professionals is our number one priority. Still need help? Contact us. For urgent issues, we aim to respond within minutes.