Our team uses email to handle the vast majority of cases. The more detailed you are, the faster we’ll be able to help you.
We aim to respond within minutes. Have one of these common requests? Help us by sending an email to firstname.lastname@example.org (don’t worry you will be receiving an email back from us).
Does your professional need more time than expected to complete your booking? If that's the case, and you approve, you can simply email us email@example.com. Our customer experience team will be able to adjust the hours for you.
Need to adjust your hours because your professional didn't arrive on time? Contact our customer experience team using the contact form. We aim to respond within a few hours.
Note that our bookings are subject to a three-hour minimum.
Need to update your card? Just swing by your account page and change it out.
If you're using the UBAN app, which is highly encouraged, you can also pay using Apple Pay or Android Pay.
Nope, you’re free to try out Ubancleaning.com by booking a one-off clean.
Once you have tried us out, you can make a weekly or bi-weekly booking and get the same professional every time. Unlike one-off bookings, repeat cleans are subject to a 3-month minimum commitment. This means that within 90 days of your first booking.
However, if you're not satisfied with your current cleaner, just let us know and we'll happily find a replacement for you.
You should never have to deal with uncertainty around your booking experience, and we apologise for the lapse in service.
Please call our customer experience team on 0800 368 7446. We aim to respond to urgent issues like this within minutes.
Again, please accept our sincere apologies . We hope you will give us a chance to make this right.
Did you give your professional permission to leave? If this is the case, you can adjust the hours by contacting our customer experience team and explain the situation to them. Note that our bookings are subject to a three-hour minimum.
If the professional left without your permission, please be sure to rate them in the app. Any professional you rate lower than three stars will not be matched with you again. After that, you may contact the customer experience team to file a report and claim your money back.
You can view the payment details of any booking by checking your Bookings page in the Uban app.
We know how important it is to have a clean home, and that's why finding top quality professional is our number one priority. Still need help? Contact us. For urgent issues, we aim to respond within minutes.