HOW IT WORKS:
With a seamless 60-second booking process, secure payment and a 100% money back guarantee, UBAN is the easiest, most convenient way to book cleaning services. Ready to change how you get stuff done around the house? Start by downloading the app.
Select the service you want to book and we will double check which professional is available in your area. Pick a time that works for you. We will take payment electronically, through the magic of the internet, and confirm your booking. On the big day, a background checked and highly rated professional will arrive in your home ready to get the job done right.
Please note that if you book regular cleaning or every other week service we will take the payment 24 hours prior to the booking date. We cannot guarantee that the same professional will come to your property.
We know you are busy, so the hours available are as wide as possible. Professionals can arrive as early at 8:00 AM and finish as late as 10:00 PM. Shortly before your booking begins, we’ll provide a phone number to your professional. They might call you if they have questions. Pick up! They are friendly! :)
Does your cleaner need extra time than expected? If that’s the case and you approve, then you can simply contact UBAN team so we can arrange this. We do the same if you need to adjust the time if your cleaner didn’t arrive on time.
All professional on the UBAN platform go through an 8-step background checking process, so you can trust them to clean your home whilst you are out. If you book in for a regular visit, you can take advantage of our key pick up & tracking service, and give them a spare key on your next cleaning visit. Once they have your keys they can clean while you're out.
Alternatively, you can leave your keys somewhere safe, with a concierge or in a key safe. Just let us know where the keys will be when you book. If you book in for a single visit, you will need to be home to let your professional in, but you can ask them to shut the door behind them when they leave, or lock the door and post the keys back through your letterbox if needed.
Absolutely! We speak to our customers before their first clean to talk through their special requests or things they would like us to pay special attention to. After your first clean, if there are any other things you’d like added to your instructions, whether regular or one-off, just drop us an email.
To see what is included in a Ubancleaning.com please check out our services page.
If you book in a regular clean, we will give you a Welcome Call to talk through any special cleaning requests, as well as property and access instructions.
Unfortunately, not. Professional usually travel by public transport, so they don’t carry any heavy equipment (imagine carry a vacuum during tube rush hour!).
We know how important it is to have a clean home, and that's why finding top quality professional is our number one priority. Still need help? Contact us. For urgent issues, we aim to respond within minutes. Find our Best Cleaning Tips and Services