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PRIVACY AND POLICY

INTRODUCTION

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

This Privacy Policy explains:

• What information we collect
• How we use that information
• How we may share that information
• How we protect your information
• Your choices regarding your Personal Information
• How to contact us with questions about this Privacy Policy
• Our Safe Harbor Privacy Policy

This Privacy Policy applies only to information that we collect on the websites ubancleaning.com, zjcleaning.com and through the UBAN Cleaning Services mobile applications, including the mobile application for service requesters and the mobile application for service professionals (the "App") (collectively the "UBAN Platform").

COLLECTING PERSONAL INFORMATION

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, searches made, referral source, length of visit, page views and website navigation paths);

Information that you provide to us when registering with our website (including your name, email address, contact details and information about your home);

Information that you provide when completing your profile on our website (including your name, contact details and information about your home);

Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name, email address and other contact details);

Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, type, frequency and pattern of service use);

Information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and payment details);

Information that you post to our website or social media accounts for publication on the internet (including your name, pictures and the content of your posts);

Information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication);any other personal information that you choose to send to us; and other information.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

USING YOUR PERSONAL INFORMATION

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to: administer our website and business; personalize our website for you; enable your use of the services available on our website; send you goods purchased through our website; supply to you services purchased through our website; send statements, invoices and payment reminders to you, and collect payments from you; send you non-marketing commercial communications; send you email notifications that you have specifically requested; send you our email newsletter (you can inform us at any time if you no longer require the newsletter);send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);deal with enquiries and complaints made by or about you relating to our website; keep our website secure and prevent fraud; verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); another uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

All our website financial transactions are handled through our payment services provider, Stripe. We will share information with our payment provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

HOW WE PROTECT THE INFORMATION WE COLLECT

The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.

For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices.

After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information. It is important for you to protect against unauthorized access to your account password and to your computer.

Be sure to log out of your account or to close your browser after you have completed your visit to our Site. Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.

SECURITY OF YOUR PERSONAL INFORMATION

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website confidential.

AMENDMENTS

We may update this policy from time to time by publishing a new version on our website.

You should check this page regularly to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email.

UPDATING INFORMATION

Please let us know if the personal information that we hold about you needs to be corrected or updated.

COOKIES

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use both session and persistent cookies on our website.

We will use cookies to: recognize a computer when a user visits the website; track users as they navigate the website; enable the use of a booking system on the website; improve the website’s usability; analyze the use of the website; administer the website; prevent fraud and improve the security of the website; personalize the website for each user; target advertisements which may be of interest; keep track of your personal and home information; and for other possible uses.

The names of some of the cookies that we use on our website, and the purposes for which they are used, are set out below:

We use Google Analytics and other tools to collect and analyze website statistics. These tools use cookies to generate information about the use of websites which can be used to create reports. We generate reports about demographic and interest-based data (such as age, gender. location and interests) to better understand out visitors to our website and to improve the website. Most browsers allow you to refuse to accept cookies;

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

OUR DETAILS

This website is owned and operated by UBAN Cleaning Services our registered address is at: Alperton House, Bridgewater Road, Wembley, HA0 1EH,

You can contact us by writing to the business address given above, or by email to admin@ubanservices.com.


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Professional Terms & Conditions

Please Note

THIS IS AN IMPORTANT DOCUMENT. IT IS A LEGAL CONTRACT BETWEEN YOU AND ZJCLEANING.COM. PLEASE DO NOT AGREE TO IT UNLESS YOU HAVE READ AND UNDERSTOOD IT.

 

DEFINITIONS AND INTERPRETATION

    • This is an agreement between ZJCS Services LT “Zjcleaning.com”) with its registered office at Alperton House, Bridgewater Road, Wembley, HA0 1EH.UK company number 10449444 and the person wishing to utilise Zjcleaning.com’s booking agency services (“the Professional”).

    • The following terms shall have the following meanings in the agreement:

  • Customers – Persons to whom ZJCS requests the Professional to supply Services
  • Professional’s Terms And Conditions – The Professional’s terms and conditions on the Website as may be charged from time to time
  • Profile – The Professional’s profile on the Website and App.
  • Services – Cleaning services to be supplied by the Professional to Customers
  • ZJCS.com services – Booking agent services and any other services supplied by ZJCS.com in connection with the supply by the Professional of Services to Customers
  • Website – ZJCS’s website at www.zjcleaning.com
  • In Writing – All forms of visible reproduction in permanent form (including email)

 

  1. PROFESSIONAL’S STATUS
  • The Professional must be registered as a self-employed, and must pay their own Taxes and National Insurance Number.

 

  1. WORKING HOURS
  • The professional’s normal hours of work can vary from ten hours up to forty-five hours per week, Mondays to Sundays.

 

  1. SERVICES
    • If a professional accepts a contract with a particular Customer whether one-off or otherwise, the Professional agrees to supply Services to the Customer in accordance with the terms of this agreement. The Professional acknowledges that, notwithstanding any obligations of the Professional to ZJCS herein regarding the standard of such Services, the Professional contracts direct with each Customer for the Supply of Services and that, in the event of a dispute with the Customer, the Professional’s recourse is against the Customer, and not ZJCS.

    • The Professional promises that it has the necessary skills to supply the Services.

    • The Professional shall supply the Services in accordance with a high degree of professionalism and the highest industry standards.

    • The Professional shall comply with the applicable laws and regulations in the supply of the Services and otherwise in connection with this agreement.

    • The Professional shall agree in accordance with its Customer as to the provision and the procurement of materials required in the provision of services. ZJCS is not responsible for the provision of any tools, equipment or materials.

    • The Professional acknowledges that ZJCS will notify the Professional of any Customer cancellation by text and it is the Professional’s responsibility to frequently monitor for such texts.

    • The Professional shall promptly notify ZJCS:

                       – if for any reason it cannot attend any scheduled visit with 24 hours in advance ( in which case it must                      promptly notify the Customer also) or otherwise becomes unable or unavailable to supply the Services as contracted;

                       – if it receives any complaints from Customers

                       – if it receives any complaints from Customers

                       – of any grievance that the Professional may have in relation to Customers.

    • The Professional shall provide reasonable co-operation to ZJCS in connection with this agreement and comply with ZJCS’s reasonable requirements including prompt provision of such information and documents as ZJCS may reasonably request in connection with this agreement.

    • The Professional shall only use Customer contact information insofar as necessary to supply the Services. The Professional shall keep such information confidential and shall delete it on request by ZJCS.

  • The Professional shall not during the period of this agreement supply any services to any Customer, which have not been booked via ZJCS.

 

  1. HOLIDAYS
  • The Professional decides when to take their Holiday as per their convenient time. Holiday is to be taken for a maximum of 4 weeks per year. If the Professional takes longer than agreed, he might lose the regular customers.

 

  1. ENGAGEMENT OF THE WORKERS 
    • The agency agrees to provide cleaning job to the Professional for regular domestic cleaning

    • If the Professional accepts an engagement they will have to work for the Customer to the Customer’s instructions, as provided for in the terms and conditions set out hereafter.

  • For regular domestic cleaning and one off services, the payment is from £7.20 to £8.50 per hour, paid into the Professional’s account by ZJCS or by the customer cash on the day of the services.

 

  1. TERMINATION AND SUSPENSION
    • ZJCS may at any time whether with or without cause and whether with or without notice immediately suspend the Professional from the ZJCS Services including removal of the Professional’s Profile from the Website and/or terminate this agreement.

  • The contract is for a period of minimum 3 months. After this period, the contract upgrades automatically. The Professional must give at least 14 days’ notice to ZJCS Ltd before the ending of collaboration.

 

  1. LAW
    • Before signing this form, please read carefully the terms and conditions provided. By signing, the Cleaner accepts that they have read and understood the terms and conditions.

  • This Agreement should be created in accordance with the laws of England and Wales and should be subject to the exclusive jurisdiction of the English court.

 

 

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