TERMS AND CONDITIONS EFFECTIVE DATE: 24th MARCH 2023
In these Terms of Business the following definitions apply:” The Company” Uban Services (Trading as Uban Cleaning), 20 Bilton Road, Greenford, UB6 7DS. “Professional”-the person or firm carrying out cleaning services on behalf of the Company. “Client”–the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to which the cleaning services are supplied by the Company. “Service”-means the cleaning services carried out on behalf of the Company. “Cleaning Visit”-means the visit to the Client’s service address by the Professional in order to carry out the Services.
These Terms and Conditions represent a contract between UBAN and the Client. The Client agrees that any use of the Company’s services, including placing an order for services by app, email, phone or website form shall constitute the Client’s acceptance of these Terms and Conditions. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
New Clients, who have agreed a service contract with the Company, are charged at the price showed on the website/app. There is a minimum of 3 hours per each cleaning visit.
If you have a complaint in relation to the Professional, that complaint must be taken up with the Professional directly. If you are unable to resolve a dispute with a Professional or you cannot come to an agreement, please email us and we will use our reasonable endeavours to try to resolve the dispute.
We do take reasonable measures to ensure the suitability and quality of the Professional, including and limitation, conducting interviews, obtaining proof of identity and address and obtaining references. However, you acknowledge that, in carrying out any checks, we may be reliant on information supplied by third parties and we cannot guarantee that such information is accurate. We also cannot guarantee that any particular Professional is suitable for your purposes and you use the Professional at your own risk, although we may remove a Professional from UBAN on the basis of any feedback you or other users provide in relation to that Professional, but are under no obligation to do so.
PRICING AND PAYMENT
The customer agrees to pay by Debit/Credit card. I/We authorise Uban Cleaning Services until further notice in writing, to arrange the payment for the invoices and any other outstanding amounts owed to UBAN, automatically from my/our Credit or Debit card.
Please note that if you book one off cleaning, we will collect the payment on the day of the booking, whereas for regular cleaning or every other week service we will collect the payment monthly.
If payment is made online or by phone with a Credit card, a 3% charge will apply. The payments by Debit card are free of charge.
We reserve the right to make changes to our pricing policy at any time, however, we will notify you by email at least one week before any such changes take effect. If you do not agree to any such changes, you should stop using UBAN.
When you first request the services from UBAN, you will be asked to provide us with a valid credit or debit card to pay for the services you request through UBAN. We will store your card details for such purpose and you agree that we may undertake authorization checks on that card (including when you use UBAN to request the services of a Professional).
If you request the services of a Professional for a one-off visit, payment will be taken automatically and processed by our third party payment service provider in advance of the scheduled visit using the card details previously provided by you. If any amount due from you remains unpaid, we reserve the right: (I) to charge reasonable administration costs; (II) to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998; (III) to arrange for any further bookings made by you to be suspended; and/or (IV) to take such other action as we deem appropriate, including, without limitation, immediate, temporary or permanent withdrawal of your right to use UBAN.
The contract is for a minimum of three months. If you cancel the contract before the end of this period, the Client agrees to pay a cancellation fee of £50.00. You can also permanently cancel your regular cleaning plan for free, with 14 days notice after the minimum contract is finished. If you don’t give UBAN any notice we have right to charge you for the period of 2 weeks.
The UBAN platform is made to be flexible. You can skip, reschedule or cancel any booking for free with, at least, 24h notice from Monday to Friday and 48h notice from Saturday to Sunday.
You can not reschedule a booking with less than 24h until the start time. In most cases, these fees and charges are paid to the Professional.
You may terminate the legal agreement between us and, if you are a registered user, request the closure of your account at any time after the 3-month contract, with the 14 days notice by emailing us at email@example.com. For the one off session booked, the Customer can cancel at any time.
If the Client wishes to change, amend, discontinue, suspend, add, remove or modify any occurring service, they have to contact UBAN as soon as possible by dialling 0800 368 7446.
You agree to treat the Professionals courteously and lawfully and to provide a safe and appropriate working environment for them in compliance with all applicable laws and regulations. You also agree to provide them with all reasonable information and co-operation required to enable them to provide the services you have requested. You acknowledge that your preferred Professional, if you have one, may be unavailable from time to time, whether due to illness or vacation. UBAN does not guarantee that the same Professional will be coming on a regular basis. Because of various circumstances, UBAN has the right to make changes.
You agree, for so long as the agreement between the Customer and UBAN is in force and for a period of six months thereafter, not to book the services of, or engage, any Professional you have used, or whose contact details you have received from UBAN.
You can make a booking through UBAN app or on the Web. Once we have collected the personal details (name, telephone number, address and payment information) we will send a confirmation email.
USE OF THE APP
You may also use the App to access location track, to find the Professional near to your address.
When booking a service with UBAN we offer a 100% money back guarantee contract. This means we will refund the service in full or alternatively rebook the Service again with a different professional if you, the Client are dissatisfied with the Service.
All complaints which involve damage must be received in writing or emailed to firstname.lastname@example.org, providing evidence. We must receive the complaint within 48 hours of the service. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of the Professional at the address. UBAN endeavours to be right on time on any visit but sometimes, due to transport and any other problems which are beyond the Company’s control, the Professional may arrive with a delay or the cleaning visit may be rescheduled.
The Company is not responsible if a cleaning job is not complete due to the lack of suitable/enough cleaning materials, lack of hot water, electricity or equipment not in full working order.
UBAN has a Public and Employers liability insurance. The policy will cover any accident damages caused by a Professional working on behalf of UBAN, reported within 24 hours of service date.
UBAN reserves the right to refuse to share any of the confidential company’s documents. The client must note that the insurance policy is subject to an excess of £250.00, which must be met by the client should they wish to make a claim, excludes damage caused by the use of abrasive products or the use and spillage of bleach. We don’t provide any cover for changing any locks. If the Client gives any key to the Professionals,it is their responsibility to reclaim their key. We do not provide cover for accidental damage for the first £250.00 of any loss. Please make your own insurance arrangements for the excess.
Refund will be issued only if the Client has cancelled a cleaning visit within the permitted notice time (48H) prior to the start of the cleaning session and if payment has already been taken by the Company.
Refund will be issued if the Professional does not attend a cleaning visit, of which payment has already been collected by the Company.
Any client of the Company will receive a one-time credit of £15.00 for referring another Client. Credit will be issued after the new Client has signed a regular contract.
These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.